How do I create a screenshot?

When you contact our support department, the situation may arise where you are asked to provide a screenshot for clarification.

This usually helps to clarify your question, after which we are able to help you more accurately. How you create a screenshot depends on the operating system you are using. In this article we briefly explain how to create a screenshot and how to add it to your message to our support department.

Creating a screenshot using Windows

Nearly every Windows compatible keyboard has a key called 'PrtSc' which you can usually find next to the F12 key. PrtSc is short for Print Screen, it enables you to make a copy of your current screen. After pressing this key, nothing seems happen at first. However, a copy of your screen has been placed on the clipboard and is ready for use.

After pressing PrtSc, start the application 'Paint' and use the key combination for pasting; 'Ctrl+V'. You will now have pasted the copied image of your screen into Paint. 

You can now modify this image to your liking; add circles for clarification, block off sensitive information such as passwords or e-mail addresses, or crop the image to only include relevant information. When you are ready, save the image as a .PNG file.

If you use Windows 10, you can use the 'Snipping tool' to create an image of a specific part of your screen. Since you are pre-cropping the screenshot, you do not have to do that afterwards in Paint, which saves time. To enable this functionality, hit the Windows key on your keyboard and type 'Snipping Tool' in the search bar.

Select 'New' to see your cursor transform into a selection cursor. Press and hold the left mouse button to drag a box around the area that you would like to share. Release the left mouse button and select 'Save' to save the image.

When the screenshot is ready to be shared, open your control panel. Click on the 'Contact' button and select 'Contact Us'.

Select a subject on the left side of the screen, and click on 'Select file' afterwards. Select the image that you have just saved, and type your message to our support heroes.

You have now made a screenshot, saved it, and sent it to our support department! You will receive a reply from us as soon as possible.

Creating a screenshot using macOS

You can easily create a screenshot or select a part of your screen with an Apple keyboard.

Create a screenshot of the entire screen

To create a screenshot of your current screen, press the 'command', 'shift', and '3' keys simultaneously.

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Using this combination, a screenshot will be saved on your desktop. The file will be saved with the following file name: 'Screenshot <date> at <time>.png'.

If you are using macOS Mojave or newer, the image will be showed shortly in the bottom right corner of your scrreen. You can click on this temporary preview to modify the image to your liking. You can then make simple changes such as cropping, adding text, and painting basic shapes.

If you do not click on the preview, it will disappear within a few seconds and save the screenshot on your desktop automatically.
 

Create a screenshot of a part of your screen

Similarly, you can create a screenshot of a part of your screen. To do this, press the 'command', 'shift', and '4' keys. Your cursor will transform into a selection tool, after which you can select the desired part of your screen.

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Your screenshot will then be saved to your desktop. If you are using macOS Mojave or newer, you will see a brief preview in the bottom right corner of your screen. Selecting the preview enables you to modify the screenshot before saving it.

You can use this method to create a screenshot of a specific application's window. Use the same key combination; command + shift + 4. This time however, press the spacebar to be able to select the window you would like to save as a screenshot.

If you want to share this with us, open your control panel after having saved the screenshot. Click on the 'Contact' button and press 'Contact us'.

Select a subject on the left side of the screen and click on 'Select file' afterwards. Select the image that you have just saved, and type your message to our support heroes.

You have now made a screenshot, saved it, and sent it to our support department! You will reveice a reply from us as soon as possible.

Creating a screenshot using your smartphone

Every smartphone has the ability to create a screenshot. The way in which you create a screenshot differs depending on the model of the smartphone and the operating system used. Because of this it is quite difficult to show a guide for every possible combination in this article.

Therefore we recommend using your favourite search engine to find out how to create a screenshot on your specific smartphone model. After having the screenshot ready to be shared with our support, use the browser on your phone to navigate to your control panel. Press the 'Contact' button and select 'Contact us'.

Select a subject, after which you can click on 'Select file'. Select the image you have just saved and add your message to our support heroes.

You have now made a screenshot, saved it, and sent it to our support department! You will reveice a reply from us as soon as possible.