We aim to make the use of our services as easy as possible, without experiencing any technical difficulties. Nonetheless, you might become stuck at some point.
This article lists several Knowledge Base articles that help you solve any issues you may encounter with websites on our Web Hosting packages.
Knowledge Base articles
Error messages when visiting your website
WordPress
- Fixing 'Error Establishing a Database Connection' in WordPress
- 'Error too many redirects' when visiting my WordPress website
The following articles can further help you troubleshoot issues you may have with your WordPress website.
- Disabling and enabling WordPress plugins
- Performing updates using the WordPress Dashboard
- Manually updating WordPress
- Using Gzip in WordPress
SSL and Let's Encrypt
Other solutions
- My website only shows a list of files
- My website only shows a white page
- I want to limit access to my website
- Error messages when updating the PHP version of your website
- The DNS settings of my web hosting package
My solution isn't in the Knowledge Base
In that case we will need as much information as possible to look into your issue. Contact our support team and supply them with the following information:
- The domain name of your website.
- The issue you are experiencing.
- Screenshots of the steps you're taking and / or error messages you're seeing.
- Which steps have you already tried taking in order to solve the issue?
With this information we may be able to help you solve the issue.
If you have any questions regarding this article, please contact our support team. You can reach them using the 'Contact us' button below or via the 'Contact' button inside your control panel.
If you wish to discuss this article with other users, feel free to leave a comment below.